Delete your Tos Kafe account

You can delete your account at any time. There are two ways to do it.

In the app

Open Tos Kafe and go to Account.
Tap Settings.
Tap Delete my account and confirm.

Your account is deleted immediately.

By email

If you can't access the app, send an email to toskafe.app@gmail.com with the subject "Delete my Tos Kafe account". Send it from the email address you used to sign up, so we can confirm the request is yours.

We'll reply to confirm and delete your account within 14 days.

What deletion does

Deleted:

Your account and login, and your profile (display name, email, phone number).
Your profile photo.
Your favourites.
Your shop claims.
Your stamp cards, your stamp records and your visit records — including any completed card or reward you haven't used yet.

Kept:

Reviews you wrote stay in the app so shop ratings remain accurate, but your name and photo are removed and the review shows as written by "Deleted user".
Reports you made about reviews. We need these for moderation.
If you were shop staff, records of stamps you gave to customers. These stay with the shop as its record.

If you own a shop: the shop stays listed and can be claimed again by its real owner. Its photos stay. Anyone you added as staff loses staff access.

Deletion is permanent and cannot be undone. If you want to use Tos Kafe again later, you'll need to create a new account.

For more on what we store, see the Privacy Policy.